We at Everhour want to make time tracking easier for you. Part of that involves helping you track time from within the apps you use daily, like Freshdesk! Our Freshdesk time tracking integration shows the "Start Timer" button on every support ticket, so your team can track time without leaving what they’re doing. When you start the timer on a ticket, Everhour will take the ticket’s id, title, contact person, and ticket URL, join it all together and start the timer on your personal timesheet in Everhour.