Freshworks Marketplace

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Overview

Reviews

Privacy & Security

New

Utilize the Exotel CTI for Freshchat integration to deliver smooth conversational support to customers through both modern and traditional communication channels. Key features of the Exotel CTI for Freshchat integration include: · Click to Dial . Inbound call . Outbound call · On-Screen Caller Information · Call Recordings/Voice Mail . Call Notes The Exotel CTI for Freshchat integration helps you: · Offer seamless experiences across channels by unifying telephony and modern digital channels in a single interface. · Boost agent productivity with complete access to customer conversations in a single thread and single-click access to customer information.

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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?