Exotel CTI
Verified by FreshworksCalls powered by Exotel for managing your Freshworks contacts and conversations
Published by exotel(about 7 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Utilize the Exotel CTI for Freshchat integration to deliver smooth conversational support to customers through both modern and traditional communication channels.
Key features of the Exotel CTI for Freshchat integration include:
· Click to Dial
. Inbound call
. Outbound call
· On-Screen Caller Information
· Call Recordings/Voice Mail
. Call Notes
The Exotel CTI for Freshchat integration helps you:
· Offer seamless experiences across channels by unifying telephony and modern digital channels in a single interface.
· Boost agent productivity with complete access to customer conversations in a single thread and single-click access to customer information.
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Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.