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The Freshdesk In-Sync App for Facebook lets you create a page tab on your brand page, and through it, allow users to seamlessly access your knowledge base, community forums and even create support requests from directly inside your Facebook page.
Published by Freshworks(about over 6 years ago)
Supported for
You can open up your self-service portal (knowledge base and forums) to your Facebook fans via the Facebook page tab in your integrated Facebook pages. The support page tab is a view of your support portal served inside Facebook through an iframe. It contains the default header from your self-service portal with the navigation bar. In addition, users will be shown their recent ticket history, a list of recent solution articles and popular topics in your community forums.
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For more information visit - https://support.freshdesk.com/support/solutions/articles/126729-creating-a-branded-support-tab-on-your-facebook-page
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
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