Freshworks Marketplace

Overview

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How to install?

Privacy & Security

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With the Feature OS integration for Freshchat, agents will be able to do the following: 1. Create feedback posts inside FeatureOS from the Freshcaht inbox 2. View all posts and votes associated with a particular conversation

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Steps to install: Getting the FeatureOS API key: 1. Click on Organization Settings over the left panel, and toggle to the Advanced section. 2. Here, the third item in the list will be an option to Generate the API key Getting the FeatureOS SSO key: 1. In your FeatureOS account, go to your Admin Dashboard by clicking the Dashboard button next to your profile picture in the top right corner. 2. Click on Organization Settings → Advanced. You will find the SSO section 3. Click on Generate Install the FeatureOS app in Freshchat: Enter the FeatureOS API key and SSO key on the app installation page of Freshchat

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?