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Fieldproxy - Field Ticket & FSM App

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Create tickets, Schedule services, Track agents and Collect feedback - All in one place
Published by Fieldproxy(about 23 days ago)
Free
5.0 (1)
Version History
Version 3.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Field operations for businesses can be a complex and challenging task. Fieldproxy is here to simplify and revolutionize this process for you.  Key Features of this app include:  - Ticket/Issue Management - Real-Time Job Scheduling - OTP-Based Verifications - Feedback Collection - Location Intelligence and Geofencing - Detailed Job Reports Straight on Your Freshdesk Platform Fieldproxy empowers managers with real-time visibility, ensuring efficient communication, task execution, and data submission.  Advantages of using this app are:  - Streamline processes and optimize resource allocation - Elevate the performance of your field teams - Achieve operational excellence Join over 1,000 field team managers who have experienced the benefits of operational excellence with Fieldproxy. Experience the difference and unlock the true potential of your field operations today! Install Fieldproxy into your Freshdesk account by following these steps:  1. Generate an API Key for Your Freshdesk Account 2. Install Fieldproxy on Your Freshdesk Platform 3. Fetch the API Key from Your Fieldproxy Account 4. Complete the Setup Need assistance with the setup? Email us at sales@fieldproxy.com, and we'll have everything up and running for you in just 30 minutes!
5.0
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Install Fieldproxy in Freshdesk To install Fieldproxy in Freshdesk, follow these steps: 1. Login to your Freshdesk portal as an Administrator. 2. Navigate to Admin > Support Operations > Apps. 3. Search for “Fieldproxy” in the search bar. 4. Click Install. 5. Obtain the API key from Fieldproxy and add it to Freshdesk. How to Get the Fieldproxy API Key: 1. Log in to your Fieldproxy account. 2. Go to Profile → Settings → Organization Settings. 3. Click on Get API Key. 4. Copy the generated Fieldproxy API key.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Location coordinates
What is the purpose of collecting/processing the data?
Assigning Field visits
Does your app store any End-User data?
Yes
What End-User data does your app store?
Location coordinates
Countries where data is stored
India
What is the purpose of storing the data?
Assigning Field visits
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
Only by the owner of the data for reporting purposes
What measures are put in place to export the data?
Authenticated/Authorization access restrictions for export
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
SHA-26
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
SHA-26
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
3 months
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Version HistoryVersion History
3.0 (February 2025)
Appointment Management Added appointment slot selection when creating a job Integrated time slot validation and availability checking Employee Assignment Implemented employee selection validation Added checks for employee availability and qualifications Phone Number Enhancement Integrated geolocation-based country code auto-selection Improved phone number input format validation Additional Field Implementations Added appointment slot field Integrated dispatch user assignment Enhanced job creation form with new fields
2.0 (June 2024)
Bug Fixes * Adding Company ID with the Contact Information. * Fetching and updating the category information based on the Freshdesk field UI Fixes: * Updated UI for the Ticket Creation Process. * Updated UI components with Freshdesk Crayons Design system Improvements: * Autofetch the Current Location of the application in the Location Picker. Content Updates: * Updates to app description * Photos & app scheenshots updated
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