Five9 For Freshchat
Verified by FreshworksElevate your customer engagement via Five9 telephony integration
Published by Arbaan GT Private Limited(about 22 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Utilize the Five9 integration to deliver smooth conversational support to customers through both modern and traditional communication channels.
Key features of the Five9 integration include:
· Click to Dial
. Inbound call
· On-Screen Caller Information
· Call Mute/Unmute
· Call Recordings
. Call merge/Transfer
. Call Notes and disposition
The Five9 integration helps you:
· Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.
· Boost agent productivity with complete access to customer conversations in one single thread and a single-click access to customer information.
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
To secure the API, we are utilizing the Freshworks encryption.
Is the End-User data encrypted in transit?
No
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
The app itself doesn't store/retain any data
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History4.0 (November 2024)
Validation isue fixed
3.0 (November 2024)
UK Region issue fix
2.0 (January 2024)
UI Changes