Freshservice Integration with Five9 CTI App The Freshservice integration with Five9 CTI App provides an all-in-one solution for efficient call management, ensuring every customer interaction is logged, recorded, and accessible within Freshservice. Enhance your support team's productivity and deliver superior customer service with the Five9 CTI app. Key Features and Benefits: Efficient Call Management: Manage inbound and outbound calls seamlessly. Ticket Management: Create new tickets or update existing ones based on phone conversations, keeping all call-related information organized and easily accessible. Comprehensive Call History: Access a complete history of calls in a separate tab, allowing for effective tracking and future reference. Automatic Call Recording: Get a comprehensive record of customer interactions through call recordings that are automatically associated with the corresponding tickets. Improved Productivity: Streamline your support operations, enabling your team to handle more calls efficiently and improve customer satisfaction. Use the Freshservice and Five9 CTI App whenever your support team needs to handle customer calls efficiently and maintain detailed records. Whether you are managing daily support inquiries or handling peak call times, this app ensures every interaction is documented and easily retrievable. For example, when a customer calls with a technical issue, agents can create a ticket during the call, log all necessary details, and access previous call records to provide informed support. Upgrade your customer service operations today! Integrate the Five9 CTI App with Freshservice to experience seamless call management and enhanced productivity. Visit our website to get started and see how our solution can transform your support team's performance. Learn more: https://support.freshservice.com/en/support/solutions/articles/50000010010

Five9 CTI App Installation Guide 1. Start Installation ● Click the "Install" button to open the App configuration page. 2. Validate Freshservice Credentials ● The first tab on the configuration page is for validating Freshservice credentials. ● The domain and API key are pre-populated. ● The admin needs to click the "Validate" button to proceed. 3. Configure Five9 Settings ● Once the Freshservice connection is successful, the user is directed to the next tab for Five9 configurations. ● The admin needs to select the region and update the URL where call recordings should be stored. ● It is also necessary to specify the time zone for these recordings. Note: The last two details are not mandatory for app installation. 4. Complete Installation ● Once the details are validated in both the tabs, click the "Install" button to complete the installation. Detailed instructions here - https://support.freshservice.com/en/support/solutions/articles/50000010010