No desktop installation required. No technical expertise is required. Getting started: [1] Keep Freshdesk open in a browser tab, make note of your exact Freshdesk domain and Freshdesk API token/key. [2] Open Flatly.IO in a second browser tab and sign-up/login to Flatly. [3] Select Freshdesk from the Select Source drop-down menu. [4] Select Destination and authorize your cloud drive. [5] Authorize Freshdesk (enter your Freshdesk domain name *without the HTTP prefix and without the Freshdesk.com suffix*) [6] Select a Freshdesk data object from the drop-down, for example "Tickets". (Note, you can merge 2 more objects later, inside a third party Sheets app or using a third party BI app). [7] Set the remaining preferences [8] Click Run Once, to test the Job. Then open your cloud drive (example: Google Sheets) in a third browser tab and review the output. [9] If your data looks good, click Run Per Schedule, and you're done! You don't have to return to Flatly -but it's a good idea to login periodically and check your Logs for any issues. For a full list of supported Freshdesk data sets see: https://flatly.io/integrations/freshdesk