To install the Freshdesk app: Go to the Flock App Store and install the Freshdesk app. Configuring the Freshdesk integration is a 3-step process: Step 1 - Click the Install button to go to the Freshdesk Marketplace and install the Flock app. - While the app is being installed, go to your team’s Freshdesk site: - Note down your team’s Freshdesk URL. - E.g. alphacorp.freshdesk.com, without a http:// or https:// prefix. - Copy your Freshdesk API Key. - You can find this in Profile Settings on Freshdesk. Step 2 - Come back to Flock’s Manage Apps page to configure the integration. - Enter your team’s Freshdesk URL and your API Key. - Click Save and scroll down to the next screen. Step 3 - Select the activities you want to be notified about. - Select the channel you want to be notified in, and click Save. And you’re done! Within seconds, you’ll start receiving notifications in Flock about support activities in Freshdesk. Click on a notification to access the contact/ticket in Freshdesk. Additional Notes: You can add multiple configurations to the Freshdesk app to monitor multiple dashboards.