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Followup Replies

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Initiate follow-ups and trigger replies when customers are in inactive status.
Published by Spritle Software(about 5 months ago)
Paid
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Automate customer engagement with timely follow-ups and triggered replies for inactive statuses. Enhance customer retention by re-engaging with personalized messages and offers. Boost productivity and sales by leveraging automated communication tailored to customer behavior. Key Features : Schedule responses for any time, ensuring timely engagement with customers. Add multiple recipients to reach a wider audience efficiently. ( In CC ) Customize messages for a personalized touch tailored to your audience. Tag successful triggers to track engagement and optimize future communications effectively. When the customer replies to tickets, automatic follow-ups are canceled. Upcoming Features: ( Coming Soon ) Instant Cancellation Set multiple Follow Ups ( Templates ) Receive instant notifications Exclusive reports Benefits: Efficient Reminders: Automate payment reminders, reducing manual tasks for agents. Timely Payments: Ensure prompt payments, minimizing overdue invoices and improving cash flow. Continuous Engagement: Enhance customer interaction, even in agent downtime, through automated communication. Maximized Efficiency: Free up agent time for strategic tasks, boosting productivity and revenue.
1. The user should configure the Freshdesk API key and Subdomain 2. If the "Tag" checkbox (Replied) is enabled, the tag will be added when the schedule triggers. If it is disabled, the tag won't be added. Contact us: For demo and support, contact us Via (https://saasly.freshdesk.com/support/tickets/new ) About Us : Saasly is an iPaaS company specializing in crafting plugin applications and integrations tailored to your business requirements. Be sure to visit our website for more information!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
* Charges may apply from the app developer.
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