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FormCrafts
Create smart ticket forms and customer survey forms.
Published by support(about over 7 years ago)
Supported for
FormCrafts allows you to create powerful, intuitive forms that can be embedded on any website or shared via link.
-- Support Ticket Forms
You can create simple ticket forms, or complex ticket forms that use nested conditional logic, and advanced workflows. You can accept files, and map to custom Freshdesk fields.
Sample ticket form: https://admin.formcrafts.com/ticket-form?utm_source=freshdesk
-- Survey Forms
You can create amazing customer satisfaction surveys with FormCrafts. With the help of Freshdesk automations you can automatically email survey links to customers when tickets are resolved.
Sample CSAT form: https://admin.formcrafts.com/demo-form?field2=4
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Marketplace Resources
1. Create a free account on formcrafts.com -> https://formcrafts.com/signup?utm_source=freshdesk
2. Click 'New Form' and choose a support ticket template, or select blank form
3. Add fields to your form
4. Map your form fields to their Freshdesk counterpart
5. Embed the form on your website, or share via a link
Ticket form tutorial: https://formcrafts.com/help/tutorials/how-to-create-a-freshdesk-ticket-form?utm_source=freshdesk
CSAT form tutorial: https://formcrafts.com/help/tutorials/how-to-create-a-customer-satisfaction-survey-for-freshdesk?utm_source=freshdesk
App Details
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Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
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Developer Resources
Marketplace Resources
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