FreshBooks - Mint app for your Freshdesk will let you handle time-tracking and invoicing needs from the comfort of your helpdesk Note: This app works only with the latest FreshBooks version and not with the Classic FreshBooks version. Using this app, you can: * Access information related to the requester from FreshBooks inside a Freshdesk ticket so agents have additional context when responding to the queries. Note: Information will be fetched only if the requester's company name in Freshdesk matches the company name of a client in FreshBooks. In case the company name does not match, data will be fetched based on the ticket requester’s email address in Freshdesk matching a client's email address in FreshBooks account. * Track and log time in FreshBooks right from within Freshdesk. You can also view and edit the recent five time-entries. * Log time in Freshdesk timesheet from within the Quickbooks app. * Easily view recent Freshbooks invoices from within Freshdesk. Make your helpdesk software also act like your time tracking and invoice management tool with this FreshBooks app for Freshdesk.

Follow the steps below for installation: Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity or Time Tracking & Billing > Search FreshBooks > Select FreshBooks > Click Install. The app will be installed. On the Freshdesk ticket details Page, open the 'FreshBooks - Mint' app. Click on the AUTHORISE button, which will redirect you to FreshBooks login page, if you are not already logged in Freshbooks. Input your FreshBooks credentials and Authorise. App Uninstall: Go to Admin > Helpdesk Productivity > Apps > FreshBooks > Uninstall. If you are facing any issues, do feel free to reach out to us at freshworks@makoitlab.com or create a ticket at https://makoitlab.freshdesk.com