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Freshcaller With WooCommerce Integration

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Freshcaller integration with Woocommerce helps agents view information related to customer orders.
Published by Codupio(about almost 5 years ago)
Free
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39
Version History
Version 2.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Step up your customer support by integrating your WooCommerce store with Freshcaller phone system. Developed by Codup.io, this app brings in information about your customers’ current orders and order history, right where you need the most: on your Freshcaller screen. So, if an existing customer calls you, you can get all the information about the contact’s order history with your company without having to switch tabs and having to search anywhere else. Besides viewing information, you also get the option to refund or cancel orders right from Freshcaller. With this app installed, you can deliver top-notch customer service by simply having all the information you need about the contact’s order history with your company.
● On your Freshcaller dashboard, navigate to Admin settings and click Apps. ● Search for WooCommerce App. ● Install the App. ● Once installed, go to settings tab and click on Apps. ● Click on custom Apps. You will see WooCommerce integration installed. ● On the configuration screen, enter WooCommerce Store Name, WooCommerce Consumer Key and WooCommerce Consumer Secret. ○ WooCommerce Store Name is the URL of your store. Copy and paste the URL. ○ To get WooCommerce Consumer Key and Consumer Secret, visit your WooCommerce store. ○ Navigate to WooCommerce > Advanced ○ In the advanced tab click on REST API ○ Click on the “Add key” button to create a new API key ○ Under Key Details, enter the key’s description, User, and Permissions. ○ Click on Generate API key ○ A new page will open up with the Consumer key and Consumer secret ○ Copy both the keys and remember NOT to refresh the page since the key generates only once. ○ When all the fields are filled in, click on Validate to configure the product. ● After successful configuration, the app shows information about the contact’s order from WooCommerce stores whenever the customer calls on Freshcaller.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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