The LinkedIn app enhances Freshchat by adding two-way communication functionality, enabling agents to receive and reply to LinkedIn user comments on your LinkedIn page posts directly within the Freshchat interface. This allows your customers to receive immediate responses from live chat agents by simply commenting on your LinkedIn post, connecting with you through their preferred communication channel in Freshchat. It also streamlines the process for your customer service agents by consolidating all conversations in one place. The LinkedIn for Freshchat app eliminates communication barriers, allowing customers to reach your business through the platform they're already using. Every great relationship starts with a single conversation, and the LinkedIn for Freshchat app makes that happen.

1. Navigate to the configuration page of the app on the marketplace. 2. Click the install button to initiate the installation process. 3. Enter the LinkedIn login email and password. 4. Enter the valid Freshchat domain and API key, and click the validation button to confirm. 5. Select the Freshchat topic to route LinkedIn comments. 6. Select the required LinkedIn pages, a maximum of up to 5 pages, and click the follow button for the app to listen to the comments from the post. 7. Once validation is complete, click the install button.