Freshchat Source for Segment
Verified by FreshworksSend customer, conversation, and agent data whenever a conversation is created or updated
Published by Freshworks(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The Segment Integration can be used with Freshchat to enhance customer engagement and support capabilities by leveraging customer data and segmentation. Analyze customer interaction data collected by Segment to gain insights into user behavior, preferences, and pain points.
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Step 1: Authenticate Segment
1. From your workspace's Sources catalog page, click Add Source.
2. Search for "Freshchat" in the Sources Catalog, select Freshchat, and click Add Source.
3. On the next screen, give the Source a nickname & configure any other settings.
4. Click Add Source to save your settings.
5. Copy the Write key from the Segment UI to use in Freshchat
Step 2: Authenticate Freshchat
1. Log in to your Freshchat account, navigate to Admin → Marketplace Apps → Freshchat Source for Segment
2. Paste the key to connect
Step 3: Select Freshchat events to send to Segment
1. Four events related to agent and conversation activity can be pushed to Segment. You will be able to choose the events that you want to send to Segment.
2. You can add/remove the events you want to send anytime after the app installation.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.