Freshworks Marketplace

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Overview

Ratings and Review

Installation Instructions

Privacy & Security

When an agent receives a call from a customer, this integration displays all the customer details based on the phone number or email address of the requester from Freshdesk on the right side of the Freshcaller interface.

App Details

Categories

Ticketing & Automation

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

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3.7

2.5k installs

No reviews available for this app at the moment.

App Details

Categories

Ticketing & Automation

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

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Pipedrive

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Routing Automation Rules - Freshdesk

For any incoming call: set the routing rules and manage call flows based on Freshdesk's contact.

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Delete multiple call recordings from your Freshcaller account in bulk.

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1. Click Install. 2. Enter the Freshdesk Domain URL and API key. 3. Click Verify Freshdesk account. 4. Select the contact fields to be displayed when an agent receives a call. 5. Click Install.

App Details

Categories

Ticketing & Automation

Developer Resources

Developer Support Website

Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

FAQs Marketplace User Terms

You may also like

Pipedrive

Integration provides relevant Pipedrive information of a customer to agent while on a call.

Routing Automation Rules - Freshdesk

For any incoming call: set the routing rules and manage call flows based on Freshdesk's contact.

Bulk Delete Recordings

Delete multiple call recordings from your Freshcaller account in bulk.

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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?