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Freshdesk-Hubspot

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Sync marketing contacts from Hubspot with your Freshdesk contacts
Published by Freshworks(about 11 months ago)
Free
5.0 (1)
download
300+
Version History
Version 2.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This app allows the user to integrate their Freshdesk contacts with Hubspot contacts. Any new contact/lead created in Freshdesk can be created as a Hubspot contact through this app. The user can choose to update the data from Freshdesk to Hubspot or vice versa in the app. This app syncs contacts between Hubspot and Freshdesk in the backend which means that the user is required to configure the app only once with their Hubspot credentials after which the data sync between Hubspot and Freshdesk is done seamlessly. This app ensures that the latest data is always present in both the apps as it constantly updates the latest changes from Freshdesk to Hubspot and vice versa. The user can also map the fields in the way they wish from Freshdesk to Hubspot. For example, the user can choose which one of these 2 fields: work-email, personal-email should be synced as primary email in a Hubspot contact. Features of the app: • The user can configure the direction of sync from Freshdesk to Hubspot or vice versa or both. • The sync happens seamlessly every 12 hours. • The user can map the fields in Freshdesk to fields in Hubspot which means that the user has control over the transformation of data.
To enable the integration, 1. Enter your Freshdesk domain and API Key on the connect page of the app. 2. To know your API Key, login to your Freshdesk account, click your profile picture and select Profile Settings. 3. Copy the API Key that you see and paste it on the connect page of the app. 4. Authenticate our app to access your Hubspot account by clicking on "Authorize to Hubspot" button. 5. You'll be redirected to the Oauth page and you will be asked to give permission for our app. 6. Proceed to Settings when you’re done. 7. You are directed to the Settings section. Settings: Contacts sync: 1. Choose the 'Direction of the Sync' that you want either from Freshdesk to Hubspot or vice versa. 2. Save the configuration and start mapping your fields i.e., how should a field in Freshdesk be synced in Hubspot. For instance, if one of your fields is titled 'Name' in Freshdesk, should it be synced as 'FirstName' or 'LastName' in Hubspot? Note: The sync happens twice a day. 3. The Logs tab shows your history of sync and the corresponding status.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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