Five9 Premium CTI - AI Powered
Verified by FreshworksThis premium CTI app provides AI powered features!
Published by LYL(about 8 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Loyally's Five9 premium app, enhanced with AI capabilities, offers a robust integration with Freshdesk, extending the 'Five9 ADT' features and introducing a variety of settings for superior customer engagement.
- AI powered call summaries for your tickets
- Access to call recordings from tickets
- Choose between manual or automatic ticket creation for calls, chats and voicemails
- Add notes to existing tickets
- Automatic ticket pop on IVR input
- Configurable default ticket values
- Contact matching on multiple phone number formats
- Caller ticket history
- Click to dial
- All Five9 ADT options
Please contact us on our support address to install the Five9 Premium CTI app or to schedule a personal demo.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History5.0 (May 2024)
- Now able to select the recording file from the ticket sidebar app.
- You can now configure which Five9 Skills need extra UI alerting. For instance VIP or Premium customers.
- The id of the created ticket is now available in Five9 reports.
- Improved app settings page load time + better validation messages.
- Improved the conversation summaries.
- Moved recording download from serverless component to frontend.
- Added OpenAI privacy agreement check to app settings.
4.0 (November 2023)
- AI powered call summaries.
- Call Recordings available per ticket.
- Automatic ticket creation on calls, chats and voicemails.
- Manual ticket creation with pre-defined subject, status, priority, groups.
- Automatic ticket pop on IVR input.
- Search with multiple phone number formats.
- Azure hosting with guaranteed 99.9% uptime
3.0 (September 2023)
FDK 9.0 Update
Added customizable prefix matching
2.0 (May 2021)
No release notes found