This is the first version. Release notes not yet available.
MS Flow
Integrate Freshdesk with MS flow to create and automate workflows across multiple applications and services.
Published by Freshworks(about over 6 years ago)
Supported for
Following are the supported actions
Add a public or private note to a ticket
Create a ticket
Update a ticket
Following are the triggers supported
When a contact is added
When a ticket assigned to an agent is updated
Following are the definitions supported
Create Ticket response
Add a note to a response
App Details
Categories
Developer Resources
Marketplace Resources
To understand how the installation works, open the link below in a new tab.
https://docs.microsoft.com/en-us/connectors/freshdesk/
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History