SMS Alert
Verified by FreshworksSMS Alert is a powerful online SMS platform that sends thousands of SMS messages with just a click.
Published by Cozy Vision Technologies Pvt. Ltd.(about over 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
SMS Alert is a powerful and robust online SMS platform capable of sending thousands of SMS messages with just a click.
The SMS Alert extension is an exclusive tool that equips your Freshsales account with SMS features using our smsalert.co.in service. Send custom SMS with a friendly interface. The customer will also love it, as they will be notified via SMS from your Freshsales CRM, helping increase customer satisfaction and reducing aftersales support and manual work in sending updates to customers.
Whether you've just launched your business, or you've been on the market for a while, use this extension and quickly notice how much your customers appreciate it.
In addition, if possible please list out your app's top three features, ones that make it stand out from other similar apps.
* send automated ticket status on SMS
* notification via SMS on Ticket assignment
* send SMS to users phone directly from ticket or contact page
General Settings
Enter SMS Alert Username and Password and click on "verify & continue" button.
on successful verification, choose sender id from the drop-down.
On the right-hand side of the settings page, you can (optional) enter your Freshdesk API Key. This is required only If you want to send SMS to Agents, like when a ticket is assigned to another agent.
Configure SMS Template
Click on the SMS Template tab. Use given variables/tags as applicable.
1. Change In Ticket Status : SMS is sent to the end user whenever the status of a ticket changes.
2. On Ticket Assignment : SMS is sent to the agent when a ticket is assigned to him by another agent. For using this Freshdesk API is required.
Check available credits
Click on the Credits tab to see available credits in your SMS Alert account.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
Log in to install this app
Enter your Freshdesk URL to proceed
https://
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Version History3.0 (January 2022)
No release notes found
2.0 (July 2021)
No release notes found