Asana integration
Verified by FreshworksSimple integration between Freshdesk and Asana. Create, link, and notify your Asana tasks.
Published by sotiriszegiannis(about almost 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Asana-Freshdesk Integration App by IntegrateCloud allows users to create Asana tasks right inside the Freshdesk form.
It also allows you to link existing Freshdesk tickets to an existing Asana task. In addition, it allows agents to notify the Asana team, by sending comments to Freshdesk Support.
We also support customization based on customer request and tailored to your needs! We bring Asana closer to your business model!
The App has three buttons 'Create Task', 'Link', 'Notify'.
**Create Task**:
Click the Create Task button and select the workspace and project type of asana task you want to create. Based on the selection it will load all the Asana task fields. The user can make the selection and click the Create button which would create an asana task in Asana and then display the corresponding Asana task ID in the app.
**Link**:
This tab allows you to link an existing Freshdesk ticket. It can be linked to one or multiple Asana tasks.
**Notify**:
This tab allows the user to send notifications to the Asana team which would show up as comments in Asana linked task.
We are providing Advanced features like a system, custom fields, and comments syncing in this app.
For advanced features please visit our website at https://integratecloud.com
for any help related to setup, please visit our support website https://support.integratecloud.com/fresh-desk-asana-connector
**NOTE**: This app is available for a trial period of 90 days with all the Asana projects
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1. Generate a Freshdesk API Key by referring to following link: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key
2. Generate an Asana token by referring to following link: https://support.integratecloud.com/fresh-desk-asana-connector/how-can-i-generate-asana-token
3. Click the Install button in Freshdesk.
3. Enter the Freshdesk Domain (Your Freshdesk subdomain) e.g. if your Freshdesk URL is https://abc.freshdesk.com, here abc is your Freshdesk subdomain.
4. Enter the Freshdesk API Key as generated in the first step.
5. Enter your Asana token as generated in the second step.
6. Click Validate to validate the app.
7. After the app is validated successfully, click the Install button to install the app.
8. Go to any of your Freshdesk tickets to use the app.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.