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Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support.
We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshdesk - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshdesk, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story, etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.
**Link Work Item:** Using this button in the Freshdesk - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket. These will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshdesk - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshdesk ticket.
**Configure App**:" This will help to map certain fields between Freshdesk and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452072-how-to-use-freshdesk-azure-devops-integration-app-
*Docs Link:*
https://devopsintegration.io/docs/freshdesk-devops
https://devopsintegration.io/apps/freshdesk-azure-devops-integration
The Freshdesk - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*
App Details
Categories
Assets & Incident ManagementDevOpsIT Service Management
This app has been very helpful for us. We use Freshdesk as our primary interface with out internal customers and our developers use DevOps to manage our customization projects. When one of our tickets needs to go over for a user story or a bug this app saves a lot of time creating and linking the user story to our Freshdesk ticket.
Michael Croft
6 months ago
The app brings together support and development teams, facilitating efficient collaboration. It greatly enhances our productivity by streamlining workflows. Highly recommended for businesses seeking to optimize their Azure DevOps utilization. The folks behind the app are super quick to handle support requests and they really go the extra mile to make sure the app works just right for us.
Chris Albertson
6 months ago
App does a good job of reliably syncing ticket information and correspondence between the user-friendly Freshdesk system and development-centric ADO platform. Our team has been using the product for north of 18 months with great results.
The exact fields and implementation can be customized to meet unique needs, and support is quick to respond and resolve any issues encountered. Great experience so far!
Lukas Herterich
6 months ago
Works like a charm. If you ever need support you get usually an answer within a few minutes.
App Details
Categories
Assets & Incident ManagementDevOpsIT Service Management
1. Generate the Freshdesk token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451474-how-to-generate-freshdesk-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshdesk apps.
4. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
5. Enter the Freshdesk API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully click on the Install button to install the app.
9. Go to any of your Freshdesk tickets to use the app.
App Details
Categories
Assets & Incident ManagementDevOpsIT Service Management
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
38.0 (November 2024)
Iteration Path selection throws error to few customers. It has been resolved now.
37.0 (August 2024)
Minor bug fixes
36.0 (August 2024)
Minor bug fixes
35.0 (June 2024)
Version upgrade 2.3 authentication error page fixes
34.0 (May 2024)
Minor bug fixes
33.0 (August 2023)
Minor bug fixes based on user inputs
32.0 (April 2023)
1. Minor bug fixes
31.0 (January 2023)
No release notes found
30.0 (December 2022)
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29.0 (October 2022)
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28.0 (August 2022)
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27.0 (July 2022)
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26.0 (July 2022)
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25.0 (July 2022)
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24.0 (June 2022)
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23.0 (March 2022)
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22.0 (January 2022)
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21.0 (December 2021)
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20.0 (December 2021)
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19.0 (November 2021)
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18.0 (October 2021)
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17.0 (October 2021)
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16.0 (September 2021)
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15.0 (September 2021)
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14.0 (August 2021)
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13.0 (August 2021)
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12.0 (July 2021)
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11.0 (July 2021)
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10.0 (July 2021)
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9.0 (September 2021)
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8.0 (September 2021)
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7.0 (September 2021)
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6.0 (September 2021)
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5.0 (September 2021)
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4.0 (September 2021)
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3.0 (September 2021)
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2.0 (September 2021)
No release notes found
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