Simple integration between Freshdesk Azure DevOps. Create, Link Notify, View Log of DevOps items.
Free
4.8 (20)
200+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviewsHow to install?Privacy & SecurityNew
Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshdesk - Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk - Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk - Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support.
We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshdesk - Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item** lets the user create a new work item # in Azure DevOps from Freshdesk, The support agent can select the type of work item they want to create like Bug, Epic, Feature, Task, User Story, etc. Based on the selection of work item type, they will see all the Azure DevOps fields. The user can make the selection and click on the Create button, which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item ID in the app.
**Link Work Item:** Using this button in the Freshdesk - Azure DevOps app, the support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket. These will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshdesk - Azure DevOps app, Work Item log modal shows you a couple of the details of work item history, including the comments history to the current Freshdesk ticket.
**Configure App**:" This will help to map certain fields between Freshdesk and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452072-how-to-use-freshdesk-azure-devops-integration-app-
*Docs Link:*
https://devopsintegration.io/docs/freshdesk-devops
https://devopsintegration.io/apps/freshdesk-azure-devops-integration
The Freshdesk - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*
4.8
200+ installs
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Jefferson Davis
about 1 month ago
This app has been very helpful for us. We use Freshdesk as our primary interface with out internal customers and our developers use DevOps to manage our customization projects. When one of our tickets needs to go over for a user story or a bug this app saves a lot of time creating and linking the user story to our Freshdesk ticket.
Michael Croft
5 months ago
The app brings together support and development teams, facilitating efficient collaboration. It greatly enhances our productivity by streamlining workflows. Highly recommended for businesses seeking to optimize their Azure DevOps utilization. The folks behind the app are super quick to handle support requests and they really go the extra mile to make sure the app works just right for us.
Chris Albertson
5 months ago
App does a good job of reliably syncing ticket information and correspondence between the user-friendly Freshdesk system and development-centric ADO platform. Our team has been using the product for north of 18 months with great results.
The exact fields and implementation can be customized to meet unique needs, and support is quick to respond and resolve any issues encountered. Great experience so far!
Lukas Herterich
5 months ago
Works like a charm. If you ever need support you get usually an answer within a few minutes.
1. Generate the Freshdesk token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451474-how-to-generate-freshdesk-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshdesk apps.
4. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
5. Enter the Freshdesk API key as generate in the first step.
6. Enter your Azure DevOps account URL and the token as generated in the second step.
7. Click on validate to validate the app.
8. After the app validated successfully click on the Install button to install the app.
9. Go to any of your Freshdesk tickets to use the app.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 37.0
Released on Aug 23, 2024
Minor bug fixes
Version 36.0
Released on Aug 01, 2024
Minor bug fixes
Version 35.0
Released on Jun 13, 2024
Version upgrade 2.3 authentication error page fixes
Version 34.0
Released on May 29, 2024
Minor bug fixes
Version 33.0
Released on Aug 16, 2023
Minor bug fixes based on user inputs
Version 32.0
Released on Apr 05, 2023
1. Minor bug fixes
Version 31.0
Released on Jan 24, 2023
Version 30.0
Released on Dec 22, 2022
Version 29.0
Released on Oct 18, 2022
Version 28.0
Released on Aug 24, 2022
Version 27.0
Released on Jul 27, 2022
Version 26.0
Released on Jul 08, 2022
Version 25.0
Released on Jul 01, 2022
Version 24.0
Released on Jun 10, 2022
Version 23.0
Released on Mar 21, 2022
Version 22.0
Released on Jan 17, 2022
Version 21.0
Released on Dec 07, 2021
Version 20.0
Released on Dec 01, 2021
Version 19.0
Released on Nov 21, 2021
Version 18.0
Released on Oct 22, 2021
Version 17.0
Released on Oct 05, 2021
Version 16.0
Released on Sep 15, 2021
Version 15.0
Released on Sep 01, 2021
Version 14.0
Released on Aug 24, 2021
Version 13.0
Released on Aug 17, 2021
Version 12.0
Released on Jul 26, 2021
Version 11.0
Released on Jul 16, 2021
Version 10.0
Released on Jul 08, 2021
Version 9.0
Released on Sep 15, 2021
Version 8.0
Released on Sep 15, 2021
Version 7.0
Released on Sep 15, 2021
Version 6.0
Released on Sep 15, 2021
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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