The Freshcaller integration helps businesses to set up, launch, and manage their IT teams from within their existing Freshservice accounts. Freshcaller is a modern phone system to help your IT teams connect seamlessly with your employees. Solve your employees’ needs and problems even from across the globe with an integrated phone system for your IT service desk. The Freshcaller integration aims to bring about the robust IT helpdesk features of Freshcaller into your Freshservice ecosystem.
~ Handle service requests over a more accessible channel
~ Ensure even your global employees can reach out to your central IT team
~ Stay in sync even if your IT team is spread all over the world
~ Deliver responsible support by converting missed calls and voicemails to tickets
~ Quicken every follow-up by adding your call to an existing ticket
~ Implement smart work arounds over a pre-recorded message
4 reasons why the integration is irresistible for businesses -
* Answer calls from within your Freshservice dashboard
* Quickly convert calls into tickets
* Help your employees place service requests right when they are on the call
* Voicemails and missed calls get automatically converted into tickets
* All call notes and recordings get added to the ticket
1) Please log in as an Account admin/Admin into your Freshservice account
2) Go to Admin Settings > Support Channels > Phone
3) Click on 'Create new account' option to add a new Freshcaller account to your existing Freshservice account
4) To integrate your existing Freshcaller account to your Freshservice account, use the "Connect to your existing Freshcaller account" option.
4) Click on 'Manage your Freshcaller account' to directly login to Freshcaller and set up your call center.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.