The Freshcaller integration helps businesses to set up, launch, and manage their IT teams from within their existing Freshservice accounts. Freshcaller is a modern phone system to help your IT teams connect seamlessly with your employees. Solve your employees’ needs and problems even from across the globe with an integrated phone system for your IT service desk. The Freshcaller integration aims to bring about the robust IT helpdesk features of Freshcaller into your Freshservice ecosystem. ~ Handle service requests over a more accessible channel ~ Ensure even your global employees can reach out to your central IT team ~ Stay in sync even if your IT team is spread all over the world ~ Deliver responsible support by converting missed calls and voicemails to tickets ~ Quicken every follow-up by adding your call to an existing ticket ~ Implement smart work arounds over a pre-recorded message 4 reasons why the integration is irresistible for businesses - * Answer calls from within your Freshservice dashboard * Quickly convert calls into tickets * Help your employees place service requests right when they are on the call * Voicemails and missed calls get automatically converted into tickets * All call notes and recordings get added to the ticket