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Freshcaller - VoIP system for IT teams

Freshcaller is an integrated built-in phone system for all Freshservice users.
Free
OverviewHow to install?Privacy & SecurityNew
The Freshcaller integration helps businesses to set up, launch, and manage their IT teams from within their existing Freshservice accounts. Freshcaller is a modern phone system to help your IT teams connect seamlessly with your employees. Solve your employees’ needs and problems even from across the globe with an integrated phone system for your IT service desk. The Freshcaller integration aims to bring about the robust IT helpdesk features of Freshcaller into your Freshservice ecosystem. ~ Handle service requests over a more accessible channel ~ Ensure even your global employees can reach out to your central IT team ~ Stay in sync even if your IT team is spread all over the world ~ Deliver responsible support by converting missed calls and voicemails to tickets ~ Quicken every follow-up by adding your call to an existing ticket ~ Implement smart work arounds over a pre-recorded message 4 reasons why the integration is irresistible for businesses - * Answer calls from within your Freshservice dashboard * Quickly convert calls into tickets * Help your employees place service requests right when they are on the call * Voicemails and missed calls get automatically converted into tickets * All call notes and recordings get added to the ticket
1) Please log in as an Account admin/Admin into your Freshservice account 2) Go to Admin Settings > Support Channels > Phone 3) Click on 'Create new account' option to add a new Freshcaller account to your existing Freshservice account 4) To integrate your existing Freshcaller account to your Freshservice account, use the "Connect to your existing Freshcaller account" option. 4) Click on 'Manage your Freshcaller account' to directly login to Freshcaller and set up your call center.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Info

Published by Freshworks
about over 5 years ago
Supported for

Categories

Agent Productivity  Chat, Video & Telephony

Other Resources

Please visit the vendor’s website for privacy policy and terms of use.
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