Freshdesk Contact Import
Verified by FreshworksThis app would show the contact properties stored in Freshdesk, associated with that Freshchat user.
Published by Buy & Sell(about 5 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Import user context from Freshdesk into Freshchat.
This app would show the contact properties stored in Freshdesk, associated with that Freshchat user.
This takes the email of the customer into account while pulling the relevant details, helping the agent in pulling contact info which is already stored in Freshdesk.
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900+ installs
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Steps to install -
1) Install the app
2) Enter portal URL (example.freshdesk.com) and API key of the account admin to get the app running.
3) Once chats start coming in, on the right hand side panel, there would be a section, that would show the default as well as custom contact fields associated with that requester (email ID).
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.