Import user context from Freshdesk into Freshchat. This app would show the contact properties stored in Freshdesk, associated with that Freshchat user. This takes the email of the customer into account while pulling the relevant details, helping the agent in pulling contact info which is already stored in Freshdesk.

Steps to install - 1) Install the app 2) Enter portal URL (example.freshdesk.com) and API key of the account admin to get the app running. 3) Once chats start coming in, on the right hand side panel, there would be a section, that would show the default as well as custom contact fields associated with that requester (email ID).