Freshworks Marketplace

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Freshchat

The Freshchat-Freshservice integration helps in bringing your support and messaging workflows together. You can choose to convert specific conversations into tickets or all conversations into tickets by default.
Free
OverviewHow to install?Privacy & SecurityNew
Integrating Freshchat and Freshservice provides you the convenience of converting your chats into tickets directly from within Freshchat. It helps you avoid the hassle of having to manually create tickets and switch between two applications to resolve a query. It not only streamlines the process of ticket creation but also helps you keep track of the tickets created for every conversation within Freshchat.
For detailed instructions on the integration process, refer the below link. https://support.freshchat.com/support/solutions/articles/232614-integrating-freshservice-with-freshchat
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Info

Published by Freshworks
about over 6 years ago
Supported for

Categories

Agent Productivity  Chat, Video & Telephony

Other Resources

Please visit the vendor’s website for privacy policy and terms of use.
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