With Freshdesk Telephony Partner Extension with Aircall, offer top-notch support to customers across digital channels. Streamline your global support while enhancing agent productivity with better context, powerful ticketing, and significant automation. Freshdesk Telephony Partner Extension with Aircall provides the following features: Call Transfers (Both Warm and Cold Transfer) Conference Calling Call assignment Freshdesk Ticket Creation for missed and abandoned calls, and voicemail Contact Search On-Screen Caller Information Voicemail Recording Call Mute/Unmute Call Recordings Click to Dial Freshdesk Telephony Partner Extension with Aircall helps you: Offer seamless customer journeys across channels by unifying telephony and digital customer support Boost agent productivity with single-click access to customer information to provide contextual support, and smarter telephony automation Improve efficiency with Freshdesk’s powerful service automation that allows advanced call handling, automatic ticket creation, and others

Prerequisite: You must have an active Aircall account with relevant accounts for your Aircall agents Once you install the app from the marketplace, you need to follow these steps: Enter your Freshdesk API Key Create your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen Provide your Freshdesk domain Save the configuration and refresh the page once Open the Aircall CTI widget from the left sidebar Login using Aircall credentials You’re all set!