With the Freshdesk Telephony Partner Extension with Amazon Connect, elevate your customer support across digital and telephony channels. This integration combines Amazon Connect's robust telephony features with Freshdesk's powerful ticketing system to provide a seamless customer experience. Key Features: - Call Transfer (Warm): Transfer calls effortlessly with warm handovers. - Conference Calling: Collaborate effectively with multi-participant calls. - Ticket Creation: Automatically generate tickets for attended calls and voicemails. - Contact Search: Quickly find contact details for seamless interactions. - On-Screen Caller Information: Access customer details instantly during calls. - Voicemail Recording: Keep track of missed conversations. - Call Mute/Unmute: Manage call privacy with ease. - Call Recordings: Retrieve call recordings for context and compliance. - Click to Dial: Initiate calls directly from Freshdesk. Use Cases: - Unified Customer Support: Merge digital and voice channels to provide a consistent customer journey. - Contextual Conversations: Empower agents with instant access to customer information for personalized support. - Enhanced Efficiency: Leverage automation to streamline call handling and reduce manual effort. Benefits: - Deliver seamless customer experiences by bridging telephony and digital support. - Increase agent productivity with tools designed for faster, smarter interactions. - Optimize operational efficiency with advanced call handling and ticketing automation. This extension is your key to modernizing customer support while satisfying customers and agents.