By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Customised for Shopify, the solution helps you increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges and nurture customers across multiple channels.
1. Get more of the right customers, across multiple channels
Attract customers and engage with them on channels of choice. Target the right buyers with relevant messages across multiple channels like email, SMS, chat, WhatsApp, and social from within the solution.
2. Have meaningful conversations to drive engagement
Understand buyer intent, segment based on activity/behavior, run personalized campaigns to greet visitors or return customers & convert leads faster, with 1:1 real-time conversations on live chat
and bots.
3. Ready to use in minutes
Shopify friendly onboarding & playbooks to get up and running with a few clicks and bring in revenue from Day 1.
4. Drive revenue round the clock with powerful automations
Promote offers, prevent cart abandonment, upsell and cross sell with ready-to-use automations. Save time and help scale & grow the business, even with a lean team.
we uninstalled, really no controls on what data is synced, every single new customer email is sync and cannot be turned off, hopefully once some settings have been implemented we can try to use it again
Jagan S
4 months ago
refund and cancel is avaiulable by default to agents in app leading to issue
Giovanna Mantilla
about 1 year ago
It has been a good app, so sometimes has been failing with the sync. But overall is a good app.
Although, we would like to have Product sync and the ability to create and edit orders from Freshsales.
Salomon Cohen
over 1 year ago
It would be great to be able to create and edit ordes directly
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Collects and processes contact, order, and product data from Shopify
What is the purpose of collecting/processing the data?
Contact, order and product data are utilized for personalizing marketing campaigns and providing agents with relevant contextual information to enhance customer interactions.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Collects and processes contact, order, and product data from Shopify
Countries where data is stored
Australia, India, United States, United Arab Emirates
What is the purpose of storing the data?
Contact, order and product data are utilized for personalizing marketing campaigns and providing agents with relevant contextual information to enhance customer interactions.
Does your app share End-User Data with any third party entities?
Not an Admin? Share this app with your admin to install it for you.
Version History
28.0 (July 2024)
Introducing support for Shopify App Embeds! Ensure to enable the Freshmarketer embed in Shopify's App Embeds section to track customer activities.
27.0 (June 2024)
Improved app stability for a smoother user experience.
Subscription status synchronization update: The status will now be retained as it is in Shopify.
26.0 (April 2024)
Improved app stability for a smoother user experience.
Optimized performance to ensure faster response time and reduced loading time.
25.0 (August 2023)
Enhanced Stability: Store name validation issues are now resolved for a reliable user experience
Streamlined Script injection flow
24.0 (July 2023)
Front-end enhancements and Bug fixes
23.0 (June 2023)
This version of the app included Shopify API version upgrade along with other features and bug fixes
22.0 (March 2023)
No release notes found
21.0 (February 2023)
No release notes found
20.0 (December 2022)
No release notes found
19.0 (December 2022)
No release notes found
18.0 (November 2022)
No release notes found
17.0 (November 2022)
No release notes found
16.0 (October 2022)
No release notes found
15.0 (September 2022)
No release notes found
14.0 (August 2022)
No release notes found
13.0 (August 2022)
No release notes found
12.0 (July 2022)
No release notes found
11.0 (June 2022)
No release notes found
10.0 (May 2022)
No release notes found
9.0 (May 2022)
No release notes found
8.0 (May 2022)
No release notes found
7.0 (May 2022)
No release notes found
6.0 (May 2022)
No release notes found
5.0 (March 2022)
No release notes found
4.0 (March 2022)
No release notes found
3.0 (March 2022)
No release notes found
2.0 (March 2022)
No release notes found
Build your own apps
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.