Freshworks Marketplace

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Shopify

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Connect to your Shopify store and engage with customers across multiple channels
Published by Freshworks(about 5 months ago)
Free
4.0 (20)
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1.6k
Version History
Version 28.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Customised for Shopify, the solution helps you increase customer engagement, improve conversions, run targeted campaigns at scale, increase repeat purchases with upsell and cross-sell nudges and nurture customers across multiple channels. 1. Get more of the right customers, across multiple channels Attract customers and engage with them on channels of choice. Target the right buyers with relevant messages across multiple channels like email, SMS, chat, WhatsApp, and social from within the solution. 2. Have meaningful conversations to drive engagement Understand buyer intent, segment based on activity/behavior, run personalized campaigns to greet visitors or return customers & convert leads faster, with 1:1 real-time conversations on live chat and bots. 3. Ready to use in minutes Shopify friendly onboarding & playbooks to get up and running with a few clicks and bring in revenue from Day 1. 4. Drive revenue round the clock with powerful automations Promote offers, prevent cart abandonment, upsell and cross sell with ready-to-use automations. Save time and help scale & grow the business, even with a lean team.
4.0
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1.6k installs
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20
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Christopher Reyes
Jagan S
Giovanna  Mantilla
Salomon Cohen
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Collects and processes contact, order, and product data from Shopify
What is the purpose of collecting/processing the data?
Contact, order and product data are utilized for personalizing marketing campaigns and providing agents with relevant contextual information to enhance customer interactions.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Collects and processes contact, order, and product data from Shopify
Countries where data is stored
Australia, India, United States, United Arab Emirates
What is the purpose of storing the data?
Contact, order and product data are utilized for personalizing marketing campaigns and providing agents with relevant contextual information to enhance customer interactions.
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
OWSAP 2021
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
Synced data remains in the CRM, but no new data will sync after uninstallation.
Does your app allow customers to request a custom End-User Data retention period?
No
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