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Freshsales Conversations

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“FS Conversations” pulls customer data from Freshsales into Freshdesk for quicker resolution of tickets.
Published by Freshworks(about over 5 years ago)
Free
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62
Version History
Version 1.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This Freshsales-Freshdesk integration fetches relevant customer information, gathered by sales agents on Freshsales through email conversations and phone logs, and lets you view the same in Freshdesk. Access information about requesters from Freshsales directly in Freshdesk so you have additional context regarding their problems when responding to them. Thus, increase your productivity, and win customers and keep them for life by speeding up response times through this nifty integration between Freshsales and Freshdesk.
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To install the app to your Freshdesk account: 1. Fill in your Freshdesk instance URL and API Key. (You can find your API key by clicking on your profile icon and going into profile settings.) 2. Once the required details are filled, please click on the install button to start using the app. Note: In the ticket details page, the app is rendered on the sidebar.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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This is the first version. Release notes not yet available.
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