Freshworks Marketplace

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Overview

Reviews

How to install?

Privacy & Security

New

When an agent receives a call from an employee, this integration will pull all the requester details based on the phone number or email address of the requester from Freshservice. The agent can then view those details on the right side of the Freshcaller interface.

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1. Click on Install 2. Enter your Freshservice Domain URL and API key 3. Click on Verify Freshservice account 4. Select the requester fields to display when the agent receives the call 5. Hit Install

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?