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Agent Superpowers (15)

Boost productivity by equipping agents with the right apps.

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Accumulating overdue tickets, missing SLA’s, losing sales deals, and overworked, exhausted agents? Equip your agents with these powerful and feature-rich apps that facilitate easy access to files, seamless collaboration, effortless translations, and much more.

Asset Label Designer icon

Asset Label Designer

Print customizable barcode labels for your assets to improve asset tracking and increase productivity

TeamViewer icon

Provide remote assistance to requesters using TeamViewer App for Freshservice

Quick View Requester Assets icon

Quick View Requester Assets

Find out what assets are assigned to a requester without having to go to the requester profile

Ticket Conversation Customizations icon

Ticket Conversation Customizations

Provide quick customizations for agents viewing their day to day ticket conversations

Detailr lets you access requesters' details on the Freshservice's portal.

Ticket Due by property customization icon

Ticket Due by property customization

Provide easy view enhancements regarding due-by time deadlines for tickets.

Quick Resolver icon

Quick Resolve button for tickets on the navigation bar.

Quick Toggle Ticket Type

Quickly toggle the ticket type from Incident to Service Request and vice-versa.

Auto Ticket Merger

Automatically merges tickets with the same subject created by a user within a certain time interval.

Dynamic Ticket Fields icon

Dynamic Ticket Fields

Dynamically set your ticket property behavior (show/hide/disable) based on your business rules.