Remote Desktop Support (8)
Easy and secure remote desktop access
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Streamlined, secure remote access to systems enables agents to efficiently resolve complex IT issues without lengthy calls or support emails. Remote desktop apps allow IT support teams to create secure sessions to access systems remotely and troubleshoot issues effortlessly, all within Freshservice.
Top use cases:
Initiate a remote session directly from the Ticket Details page with a single click.
Host concurrent meetings with multiple host IDs associated with your account.
Record meetings and add the recordings to tickets for future reference.
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Verified by Freshworks
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Published by
Freshworks
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Published by
Freshworks
Works with
Service Tickets
Supported for
Categories
Agent Productivity
Published by
Splashtop
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Assets & Incident Management
Published by
konnectify-fs
Works with
Service Tickets
Supported for
Categories
Issue Tracking & Alerts, Assets & Incident Management
RemSupp
Powerful remote access and remote control directly from your tickets!
Verified by Freshworks
Works with
Service Tickets
Supported for
Categories
Agent Productivity, Chat, Video & Telephony
Works with
Service Tickets
Supported for
Categories
Agent Productivity
Published by
Optima Solutions
Works with
Service Tickets, Users/Requesters, Assets
Supported for
Categories
Agent Productivity, User & Access Management
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