A cloud-based remote support system that allows technicians to start or schedule support sessions
Free
94 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviewsPrivacy & SecurityNew
Zoho Assist lets you initiate remote support sessions, whether immediate or scheduled, to access and troubleshoot your customer's computer straight from Freshservice tickets.
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
You can perform various operations on your customer's computer during a session, like:
Transfer files to your customer's computer
Navigate between multiple monitors of the remote customer
Chat with your customer at anytime during a live session
Remotely reboot and reconnect to the computer
Use Ctrl+Alt+Del on the remote computer
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The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 3.0
Released on Jul 06, 2023
Feature update: Access devices remotely in asset side bar
Version 2.0
Released on Mar 28, 2023
Bug fix
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