Freshservice GDPR Assistant
Verified by FreshworksClean up your Freshservice environment from agents, requesters & tickets and be GDPR compliant.
Published by synerity-apps(about almost 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Have you ever wished that your domain could remove agents that haven't been active in your domain for 12 months?
Ever wished all of those requesters that are disabled would be removed automaticly 3 months after?
What about all those tickets that no one has made an update on for more than 24 months?
With this nifty app one are able to forget those agents and requesters and also delete all those tickets.
Lean back and let the system do the work for you, either once every day or once every week.
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If you are looking for an app that are able to look at other fields apart from the default one in this app, we at Synerity are able to help you with your own custom solutions and applications.
This app has been developed by Synerity (https://synerity.eu) Your partner of choice if your organization wants more from their internal and external service and support solutions.
At Synerity we are able to help you with your own custom solutions, integrations and apps. Please send us an email at support@synerity.se, and one of our customer representatives will get back to you shortly.
4 installs
Sign in to review app
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1. Api Key for the system. (article to find it https://support.freshservice.com/en/support/solutions/articles/50000000306-where-do-i-find-my-api-key-).
2. Name of your domain (https://YOURDOMAIN.freshservice.com).
3. Select if you want the app to run once everyday, or once every week. When you install it, or update the app. That will be the time of day the app will run either the same time the next day, or the same time the next week.
4. Of course all companies and organization differs in their business needs in when, and how to clean up the system. And maybe you only want to delete tickets and requesters. These settings are all able to be done in in this installation stage. Simply check the checkbox for the functionality you wish for, and leave it unchecked for the functionality you wish to skip.
5. Last step is to add the email of agents that you wish to ignore from the app. If added these agents will never be removed.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Enter your Freshservice URL to proceed
https://
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Version History3.0 (March 2024)
A new condition has been added to the app that prevents requesters from being deleted if their account is active, i.e., if the "active" field in the requester's profile is set to true.
2.0 (March 2024)
New features have been implemented in the app that prevent requester from being deleted if they have tickets.