Seamlessly move Freshservice tickets to Monday.com tasks, with live updates.
Paid
2.3 (3)
12 installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Freshservice and monday.com Integration
The application enhances efficiency by enabling the creation of Tickets, and updates on both platforms, simplifying workflow engagement and boosting agent productivity.
Features:
1. Item Creation on Monday.com.
When a ticket is created in Freshservice, it triggers the creation of a new item on the designated board on Monday.com.
2. Update the Monday Item.
Once a Freshservice ticket is modified, the changes will be displayed on monday.com.
3. Conversation Creation into Monday ( Bi-Directional)
When a response or note is included as a conversation within Freshservice, it will be reflected on monday.com within the appropriate item.
4. When an update is made to an item on Monday, it will be mirrored in the corresponding Freshservice ticket.
2.3
12 installs
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Dan Hollands
about 2 months ago
Poor, doesn't do the most basic functions. FS and Monday will only integrate on incidents not SR's
Nico Salminen
11 months ago
Does not work
App Developer
11 months ago
Hello Nico,
Could you kindly inform us about the areas where this application might not be functioning properly? Your input would be greatly appreciated.
Please follow this link for further details on how to install and set up the application:
https://saasly.in/apps/userguide/how-to-install-monday.com-in-freshservice
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 3.0
Released on Jun 04, 2024
Feature:
1. In settings page: While selecting the board, Previous showing 25 board, In this version showing all the board from the monday.com account.
2. Syncing the Requester & Agent name to monday.com
Version 2.0
Released on Mar 13, 2024
Monday.com Field API's response was updated in the recent version.
In the application, we updated the APIs in the application to the latest version.
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