Freshservice and monday.com Integration The application enhances efficiency by enabling the creation of Tickets, and updates on both platforms, simplifying workflow engagement and boosting agent productivity. Features: 1. Item Creation on Monday.com. When a ticket is created in Freshservice, it triggers the creation of a new item on the designated board on Monday.com. 2. Update the Monday Item. Once a Freshservice ticket is modified, the changes will be displayed on monday.com. 3. Conversation Creation into Monday ( Bi-Directional) When a response or note is included as a conversation within Freshservice, it will be reflected on monday.com within the appropriate item. 4. When an update is made to an item on Monday, it will be mirrored in the corresponding Freshservice ticket.