FullContact Connector App
Verified by FreshworksSync data from FullContact to Freshdesk
Published by Freshworks(about 4 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The FullContact Connector app seamlessly integrates Freshdesk and FullContact, enhancing data enrichment and operational efficiency.
The app enriches Freshdesk contact information with data from FullContact. For more details, refer to the article - https://support.freshdesk.com/en/support/solutions/articles/50000010001.
With the data sync feature, you can do the following:
Data enrichment from FullContact to Freshdesk:
Enhance contact profiles in Freshdesk with detailed information from FullContact.
Run automation on Freshdesk tickets using enriched contact data.
1. Install the App:
- Go to Admin -> Apps in Freshdesk and search for ‘FullContact Connector App’.
- Click on Install and connect your Freshdesk account.
2. Connect Freshdesk:
Note: You need to have Account admin access on Freshdesk to install the app
- Enter your Freshdesk domain (format: `yourcompany.freshdesk.com`).
- Enter an admin Freshdesk API key:
- Find it under Profile Settings > View API key.
- Complete captcha verification to retrieve the key.
- Select the agents who will have access to the FullContact configuration
- Click 'Install' to complete the setup.
For detailed instructions on how to configure data sync, refer to this article - https://support.freshdesk.com/en/support/solutions/articles/50000010001
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
All information stored in the Contact and Account objects is processed securely through Workato. The app does not store any data
What is the purpose of collecting/processing the data?
To sync data between Freshdesk and FullContact for automation and reporting
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
Workato
Domain
workato.com
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
Workato is the middleware used to do data sync between Freshdesk and FullContact
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AE256
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Data in Workato is encrypted at rest and in transit. At rest, data is encrypted using a top-level encryption key and a multi-level key hierarchy. Encryption keys are unique to each workspace, thereby limiting vulnerabilities and ensuring your data is separate from other workspaces.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History2.0 (August 2024)
Minor bug fixes