Gaspar, our AI Virtual Agent, is built from the ground up to work in Slack & MS Teams and to seamlessly integrate on top of a company’s existing applications – so no switching costs. From Day One, it can automatically and instantly answer up to 40% of recurrent employee requests without human involvement. It offers more than 100+ automations thanks to more than 30 software integrations. It can be deployed in as little as 30 minutes. It uses artificial intelligence and a Large Language Model to understand user intent and context and solve employee issues, thus dramatically reducing ticket volume and manual work. With Gaspar's conversational AI capabilities, end users will be able to: -Resolve queries within a few seconds and without creating a ticket for repetitive support requests. -Get instant, human-like, accurate answers to their questions with no need to search the knowledge base. -Approve or decline requests on Slack & MS Teams And your Service Desk team can: -Save time by deflecting tickets to work on strategic projects. -Log and manage tickets directly from Slack, MS Teams or Freshservice -Follow up the process on Slack, MS Teams or Freshservice The main automations you get with Gaspar AI: -Password Reset -Account creation, addition, removal & suspension -Calendar access -People addition to or removal from channels -Folder management -License management -Group creation, user addition and removal -Time off request The platform also includes Workflow Automation to help IT teams build and automate workflows for repetitive processes, such as employee onboarding and offboarding. Gaspar AI also offers Proactive Insights. The platform analyzes all employee issues to present performance insights and actionable to-dos. A company can thus identify automation opportunities and information gaps in the knowledge base and consequently prioritize their actions. Finally, with our ChatGPT integration and advanced dialog management employees engage in human-like, interactive conversations with our chatbot and get accurate responses directly from the company’s knowledge base, in seconds, right on the chat platform! Note: To use this app, you will need a paid account with Gaspar AI, which you can try for free for 21 days. Gaspar supports ticketing integrations with Freshservice, Atlassian's Jira Service Management, Jira Software, Zendesk, ServiceNow and Ivanti.