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GDPR Assistant

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GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!
Published by Swedbyte(about 6 years ago)
Paid
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100+
Version History
Version 6.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The GDPR Assistant app covers three areas of GDPR compliance: * Automatic deletion of user data after certain periods of time. You configure the duration for which data will be stored, including exceptions or different time periods for different groups, types, etc. GDPR Assistant will take care of the rest and make sure that you're not violating the GDPR rules. And best of all - no need to manually search and delete data! * Creation of PDF reports, containing all interactions a specific person had with your organization, with a single click of a button. No more need to search, filter, and export data to reply to a data subject requests! * Complete deletion ("forget") of a user and all related data from your Freshdesk account.
GDPR Assistant works on the front-end for the User’s Data Report module and on the back-end for the Automatic Deletion of Outdated User Data part. You can configure the application in the Application Settings section. Prerequisites: 1. API key of the account admin or any other role that is permitted to delete Contacts and Tickets (mandatory). 2. Agent who will have access to generate GDPR reports and purge users' data with a single click. 3. Automatic deletion «time ranges» for inactive Contacts and Tickets. 4. Set of Custom Filter Rules, which can be used to create specific exceptions in the deletion process for Contacts and Tickets.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
* Charges may apply from the app developer.
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