Step 1: Enter the API key and domain name for your Freshservice account. Step 2: To view all role groups, click on the refresh button with green arrows on the right side. This will allow the app to fetch all groups. Then, select the group that should have the rights to delete users. Step 3: Choose how often the automatic part of the app should run. You can choose daily or weekly. Step 4: Now, you can enable different functions to run automatically and delete items such as agents, requesters, or tickets. Then, choose after how many months the deletion should occur. Here are some examples for clarification: - If you choose the number 12, all agents who have been inactive for more than 12 months will be deleted, counting from the date of their last activity. - If you choose to enable the deletion of requesters, it will be based on their last updated date, but deletion will only occur if the requester has no tickets. - If you choose automatic deletion of tickets, you need to select the number of months after which the app should delete tickets based on their last update date. The app also allows you to add exceptions for agent deletion by entering the agent's email address. This can be useful, for example, if you have a service account that should not be deleted during automatic account deletion or if agents have a longer period of inactivity. Please note that deleted data cannot be restored, and all deleted data will be permanently lost.