Experience seamless integration and AI-driven capabilities with Loyally's Freshdesk Genesys Premium
Free
Not governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Loyally's Genesys Cloud Premium CTI + AI App Features:
AI-Powered Call Transcriptions + Summaries: Instant insights with AI-powered call transcriptions and summaries for tickets.
Access Call Recordings: Easily access call recordings directly from tickets.
Flexible Ticket Creation: Manual or automatic creation for calls and SMS.
Enhanced Ticket Notes: Add detailed notes to existing tickets.
Streamlined Ticket Management: Automatic ticket pop on IVR input.
Efficient Contact Matching: Match contacts based on multiple phone number formats.
Comprehensive Caller Insights: Access caller ticket history in Freshdesk.
One-Click Dialing: Initiate calls directly from the Freshdesk interface.
Genesys PureCloud Functionalities:
Hold: Place callers on hold during conversations.
Pause: Pause ongoing calls for temporary interruptions.
Transfer: Transfer calls to other team members or departments.
Mute: Mute your microphone during calls for privacy.
Voicemail: Receive and manage voicemail messages from callers.
Phonebook: Access a phonebook for quick contact reference.
Queue: Manage incoming calls in a queue for efficient call handling.
Change Status: Change your availability status to indicate your availability to take calls.
Experience seamless integration and AI-driven capabilities with Loyally's Genesys PureCloud premium app for superior customer engagement within your Freshdesk environment.
Ready to enhance your customer support? Get started with Loyally today!
Please follow the installation instructions in this document: https://loyally.eu/docs/callcontrol/pcfd/Loyally-FreshDesk-PureCloud-CTI-User-Manual.docx
If you have any questions please contact us.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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