Genesys CTI Integration
Verified by FreshworksWith Genesys, seamlessly integrate Freshchat and Genesys for effortless calling and conversations.
Published by konnectify(about 14 hours ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Utilize the Genesys CTI integration to deliver smooth conversational support to customers through both modern and traditional communication channels.
Key features of the Genesys CTI integration include::
- Click to Dial
- Inbound call
- Outbound call
- On-Screen Caller Information
- Call Mute/Unmute
- Call Recordings/Voice Mail
- Call merging
- Call Notes
The Genesys CTI integration helps you:
1. Offer seamless experiences across channels by unifying telephony and modern digital channels in one single interface.
2. Boost agent productivity with complete access to customer conversations in one single thread and single-click access to customer information.
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshsales Suite URL to proceed
https://
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Version History3.0 (February 2025)
Added supporting regions in the app settings page
2.0 (June 2024)
1. Bug fix on call recordings
App will have the same logo, email sent by product owner, Please approve