Genie by Almo
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
AI-powered co-pilot for your Support team to generate Support ticket responses automatically.
Published by Almochat(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Genie by Almo Chat is an AI-powered co-pilot bot that is trained on all your Content, Support tickets and Knowledge Base. The bot is then used to generate responses to Customer Support tickets in real time.
Key Features of Genie Include:
1. Realtime access: Genie is trained on and has access to the entire knowledge base in real time.
2. Instant response - Genie can generate instant responses for Support Tickets and conversations with just a click.
3. Improved efficiency - With Genie, support times can be reduced by up to 70%.
*The Bot needs to be trained on the Almo Dashboard before it can be integrated to Freshdesk.
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1. Under the Admin Tab, click on Apps under Helpdesk Productivity.
2. Click on Get More Apps and search for Genie by Almo. Click on Install to get started with the integration.
3. You will be redirected to the Installation Page, where you need to enter the Subdomain, Chatbot ID and API Key.
4. You can get the Chatbot ID after you have created a Chatbot on the Almo Dashboard.
Genie Creation:
1. Login to Almo Chat Dashboard: https://www.almochat.com/app
2. Click on "Create New Bot" on the Left Menu bar.
3. Click on the "Files" Option on the Chatbot Creation Page.
4. Upload your files with all the Support tickets and Knowledge Base.
5. Click on Create Chatbot and your Genie is Ready.
6. Copy the Chatbot ID from the Dashboard and add it to FreshDesk's Installation Page to get started.
Once ready, you can open any support ticket, and a small text dialog will appear on the bottom right of your screen where you can generate responses to any questions.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History
This is the first version. Release notes not yet available.