GitHub-Freshservice Integration
Verified by FreshworksGitHub for Freshservice promotes collaboration between development and service desk teams.
Published by agiratech(about 30 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This app combines the features of service desk with GitHub. When customers’ reach out to your agents to report software bugs, agents can create issues in GitHub and track them from within Freshservice.
The features of this app include:
1. Link your incidents to new/existing issues in a GitHub repository of your choice so you can set milestones to track and resolve them easily.
2. With two-way sync, replies/notes recorded on your incidents will be automatically updated as GitHub comments and GitHub comments will be reflected as Notes on the corresponding incident page in Freshservice.
3. Link multiple incidents to same GitHub issue.
4. Unlink incidents from their GitHub issues.
5. Admin access allows you to select the subset of GitHub repositories you want your agents to use.
6. Eliminates the need for your support teams to open two different applications to manage issues.
7. Improves communication and collaboration between your development and support teams.
Steps to install GitHub app in your Freshservice account:
1. Log in to your Freshservice portal and head over to the Admin tab.
2. Go to Apps and click on Get more Apps to open the Custom App Gallery.
3. Once you choose GitHub, you will be redirected to the install page of the app.
4. Login to your GitHub account using Admin Credentials.
5. Select the Organizations you want to allow Freshservice access to and click on Grant button located next to each organization.
6. Once access has been granted, click on Authorize Application to link your GitHub account to your service desk.
7. On GitHub app installation Settings page, enter your Freshservice domain URL and API key and click Authenticate.
8. Select the possible subset of repositories that you want agents to have access to GitHub issue labels. You can select up to 20 repositories.
9. If required, select the option that enables automatic mapping of Freshservice incident types to GitHub issue labels.
10. If required, select the option that allows agents to assign milestones to GitHub issues.
11. If required, select the status you want to associate with the linked Freshservice incident once a GitHub issue has been closed.
12. If required, select if you want Freshservice incident responses and comments in GitHub issues to sync with each other.
13. Click Install.
After installation is complete, if you need to add/delete repositories or change settings follow these steps:
1. Go to Admin > Apps
2. Locate GitHub app and click on ‘Key’ icon to Reauthorize the app.
3. Select new repositories or delete unwanted repositories for the Repositories box and click Update Repositories and click Save.
After installation is complete, if you need to grant access to additional GitHub Organizations follow these steps:
1. Log in to your GitHub account.
2. Click on Settings.
3. Click on Organizations located on the left sidebar.
4. Select the Organization you want to add.
5. Click on Third-party access and click on Edit icon next to selected organization.
6. Click on Grant access.
7. The repositories contained in newly added organization will be visible in your Freshservice GitHub app.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
GitHub
Domain
https://github.com
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
App lets users create or link GitHub Issues based on ServiceDesk tickets. The app also lets users sync comments or notes between Service desk and GitHub Issues
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Follows Fresh works best practices for storing data as installation parameters and in datastores
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
follows Fresh works best practices for data encryption in transit, uses HTTPS with data encoding
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History3.0 (November 2024)
Migrated to platform version 2.3
Added support for more languages
Expanded Charecter support from UTF-8
* Fixed encoding errors when attempting to create issues from tickets with Japanese charecters
2.0 (February 2024)
Upgraded app from platform version 2.0 to v2.2
Updated API's from v1 to v2
Additional Bug Fixes