Freshworks Marketplace

App cover art submitted by the app developer that represents the app

The GitHub app will give you access to all your online repositories and promote team collaboration.

Free

3.8 (5)

100+ installs

Verified by Freshworks

By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.

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Overview

Reviews

How to install?

Privacy & Security

New

This app combines the features of a support desk software with the GitHub repository. When customers’ reach out to your agents to report software bugs, agents can create issues in GitHub and track them from within Freshdesk. The features of this app include: 1. Link your tickets to new/existing issues in a GitHub repository of your choice so you can set milestones to track and resolve them easily. 2. With two-way sync, replies/notes recorded on your tickets will be automatically updated as GitHub comments and GitHub comments will be reflected as Notes on the corresponding ticket page. 3. Link multiple tickets to same GitHub issue. 4. Unlink tickets from their GitHub issues. 5. Admin access allows you to select the subset of repositories you want your agents to use. 6. Eliminates the need for your support teams to open two different applications to manage issues. 7. Improves communication and collaboration between your development and support teams.

3.8

100+ installs

Mike R

3 months ago

It does everything we need it to do. Thanks to the team maintaining this!

Matthias Roiss

5 months ago

It always says that the Webhook failed. Support the app is not reachable.

George I.

8 months ago

Very good for a free product. Limit of 20 repos to connect to is quite small. Impossibility to use custom labels creates way bothers the teams a bit.

Eric Castellón

11 months ago

Perfect!

For Installation instructions refer to: https://artissol.freshdesk.com/support/solutions/articles/32000026050-freshdesk-github-integration

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.

What is End-User data?

Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.

Data Management and Storage

Does your app use AI or GenAI features?

Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?

Does your app collect / process any End-User data?

Does your app store any End-User data?

Does your app share End-User Data with any third party entities?

Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?

Can the End-User data be exported?

Can End-User data be accessed through your app logs?

Is the End-User data encrypted at rest?