GitLab for Freshdesk
Verified by FreshworksInstalling the GitLab app for your Freshdesk enables you to handle all GitLab issues from Freshdesk.
Published by Freshworks(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
The GitLab Integration app streamlines your workflow by connecting GitLab with Freshdesk. This integration lets you view and manage your linked GitLab issues directly from Freshdesk tickets.
Key Features:
- View GitLab Issues in Freshdesk: All your GitLab issues linked to a Freshdesk ticket will appear within the ticket, saving time and reducing the need for constant context switching.
- Sync Conversations Between Freshdesk and GitLab: Ensure that all communication and updates from Freshdesk are reflected in GitLab and vice versa to keep both platforms in sync.
Automatic Status Updates: Any status change made in Freshdesk will automatically be added as a note in GitLab, and changes made in GitLab will be reflected in Freshdesk, keeping both systems aligned.
App Details
Categories
Developer Resources
Marketplace Resources
App Details
Categories
Developer Resources
Marketplace Resources
To install the GitLab app in your Freshdesk, follow these steps:
1) Click Install
2) You will be prompted to enter your GitLab domain name.
For Self-Managed GitLab Accounts:
- Visit GitLab OAuth2 documentation to learn how to register an app.
- In GitLab's "Profile/Applications", during the application creation, select the "api" and "sudo" scopes to allow agents to perform actions from Freshdesk.
- Set the Redirect URL as: https://oauth.freshdev.io/auth/callback and generate the Client ID and Client Secret.
For GitLab Cloud Accounts:
Simply enter your GitLab domain name (no further registration is required).
Authenticate & Select Projects:
After successful authentication, choose the GitLab projects you want to be displayed in Freshdesk.
Confirm if comment/status sync between GitLab and Freshdesk is required.
Proceed to Verify Freshdesk Account:
Click Proceed to verify your Freshdesk account.
Click Install:
Finish the installation by clicking Install.
Note:
- If you add or remove projects, ensure to click "Register/Deregister Webhook" to update the webhook settings in GitLab.
- After registering or deregistering the webhook, click Install again. Do not close the app during this process.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History4.0 (August 2021)
No release notes found
3.0 (February 2021)
No release notes found
2.0 (August 2020)
No release notes found