GoDeskless FSM | Field Service for Freshdesk
Not governed by Freshworks Freddy AIAs a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
The leading field service platform: increase productivity, reduce support costs, exceed expectations
Published by goDeskless(about 11 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
GoDeskless is designed specifically for deskless workers, who are often in the field and need access to critical information in real time. Our field service solution is fully integrated into Freshdesk as well as the Customer Service Suite (CSS).
GoDeskless provides a single pane of glass for managing your entire workforce, from scheduling appointments to tracking assets in the field, to dispatching technicians to tracking time and expenses. It includes a variety of features that help deskless workers stay connected with customers, such as live chat, video calling, and mobile messaging.
In addition, GoDeskless offers a robust, fully integrated transactional asset & inventory management solution with service checklists to manage and track assets in the field.
Increased productivity: Automate tasks and streamline processes, freeing up your deskless workers to focus on more important things.
Reduced support costs: Leverage a centralized platform for managing your field workforce, reducing the number of support tickets that you receive.
Exceeding customer expectations: Provide a better customer experience by giving your deskless workers the tools they need to communicate with customers in real time.
Functional Highlights:
1. Fully embedded within Freshdesk & Customer Service Suite (CSS)
2. Mobile-first automation for case creation and management
3. Dedicated mobile app for field agents and field supervisors
4. Web app for customer engagement, no download required
5. Unified engagement console directly within Freshdesk and CSS: Video Call and Chat with field agents
5. Omni-scheduling capabilities: self-schedule, assisted, dynamic/AI driven, broadcast/first to accept
6. Fully integrated transactional asset & inventory management - Configurable service Catalog, service Tasks - Dynamic Checklists for field work & inspections
7. Automated Service Call Report (SCR) generation for tracking service history and invoicing
Know more at www.godeskless.com.
Get in touch! Call us at: (650) 910-5100 / Email us: hello@godeskless.com
Supported Mobile Devices:
1. Apple [iPhone 10 and above]
2. Android [LG, Google Pixel, Samsung, Lenovo, Kyocera]
Supported Mobile OS Versions:
1. iOS 11 and above
2. Android 11 and above
Recommended Browsers & Supported Versions:
1. Google Chrome [version – 70.0.3538.67 & above]
2. Firefox [version – 72.0.2 & above]
3. Microsoft Edge [version 120.0.2210.91 (Official build) (64-bit)]
4. Safari [version - 16.5.2 (18615.2.9.11.10)]
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
name, email, device id
What is the purpose of collecting/processing the data?
The purpose of collecting and processing the data is to ensure Freshdesk serves as the source of truth for the GoDeskless system. We process the data provided by the source of truth (SOT) to display it in Freshdesk and GoDeskless in the required format for each system. We are SOC2 complaint organization, taking utmost care of the customer's data.
Does your app store any End-User data?
Yes
What End-User data does your app store?
name, email, device id
Countries where data is stored
United States, Germany
What is the purpose of storing the data?
The purpose of storing the data is to efficiently process and execute the flows and functionalities of the services provided to the customer. Without storing it, we would need to constantly call your API, leading to delays and lagged experience.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
AWS RDS manages encryption at rest.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
AES-256 is used
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
OWASP Guidelines followed are:
1. Access Management
2. Session Management
3. Authorization & Authentication
4. Control Access
5. Security Configuration
6. Data Protection
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
After the app is uninstalled, the data is retained for 30 days, after which it is archived at both the database and file levels. This archived data can be provided to the customer as per their requirement. The data will remain archived for an additional 6 months, after which it will be purged.
Does your app allow customers to request a custom End-User Data retention period?
No
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https://
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Version History2.0 (September 2021)
No release notes found