The Google Analytics and Freshservice integration give you an overview of what end-users are looking for in your service desk, which solution articles get the most traffic, and where your customers spend their time at the service desk. Here’s how you can use Google Analytics for Freshservice to provide data-driven solutions: 1. Analyze data from throughout the customer journey and gain actionable insights. 2. Learn what’s working and what’s not in your service with an in-depth analysis of your customer base. 3. With options to track metrics for both the web and your mobile app, you can monitor another track of your product with little-to-no extra effort. Tap into the power of data analytics to truly understand what your customers expect from your service desk.