With Google Drive for Freshdesk, agents can easily access and share files from their Google Drive accounts to a ticket conversation on Freshdesk. Integrating Google Drive into your workflow is extremely simple and beneficial. Here’s how: 1. Agents are required to sign into their individual Google Drive accounts and link them to their Freshdesk accounts. 2. Create manuals, how-to docs, tutorial videos, and more, and share them with customers and other agents easily over Google Drive. 3. Once installed, you can access Google Drive via the Drive icon at the bottom of the text editor while replying to or forwarding tickets, adding notes, and for outbound emails. 4. Any Google Drive attachment is directly hot-linked from the original source instead of being stored on Freshdesk. This helps eliminate file size restrictions and upload difficulties for agents. Extend the power of Google Drive to Freshdesk and get things done faster, smarter, and better.

For installation steps, check out the link below: https://support.freshdesk.com/support/solutions/articles/232355-the-google-drive-app