With Google Drive for Freshdesk, agents can easily access and share files from their Google Drive accounts to a ticket conversation on Freshdesk. Integrating Google Drive into your workflow is extremely simple and beneficial. Here’s how: 1. Agents are required to sign into their individual Google Drive accounts and link them to their Freshdesk accounts. 2. Create manuals, how-to docs, tutorial videos, and more, and share them with customers and other agents easily over Google Drive. 3. Once installed, you can access Google Drive via the Drive icon at the bottom of the text editor while replying to or forwarding tickets, adding notes, and for outbound emails. 4. Any Google Drive attachment is directly hot-linked from the original source instead of being stored on Freshdesk. This helps eliminate file size restrictions and upload difficulties for agents. Extend the power of Google Drive to Freshdesk and get things done faster, smarter, and better.

Summary: Installing Google Drive for Freshdesk Part 1: Configure Google Developer Console Log in to Google Developer Console. Create a new project and name it (e.g., Your Helpdesk - Drive App). Enable the Google Drive API and Google Picker API for the project. Create credentials: API Key: Copy it to your clipboard. OAuth Client ID: Configure the consent screen. Under Web Application: Add your helpdesk domain (e.g., https://yourcompany.freshdesk.com) under Authorized Javascript Origins. Add your domain + /oauth2callback (e.g., https://yourcompany.freshdesk.com/oauth2callback) under Authorized Redirect URIs. Copy the displayed Client ID. Part 2: Configure Freshdesk Log in to Freshdesk and go to Admin > Support Operations > Apps. Search for and install the Google Drive app. Paste the Client ID and API Key into the respective fields. Click Enable to activate the app. Your agents can now link their Google Drive accounts and attach files directly to tickets via the Drive icon in the text editor.