With Google Drive for Freshservice, agents/end-users can easily access, browse and share files from their Google Drive accounts to a ticket conversation on Freshservice. Here’s why integrating Google Drive into your workflow is very beneficial: 1. Agents can link their individual Google Drive accounts to their Freshservice accounts to employ the integration. 2. Maintain a secure inventory of all documents that your team uses. 3. Easily attach software licenses, user guides, and more wherever required, and share them with fellow agents and end-users. 4. End users could use the option to attach files to requests and share large files like screencast videos to provide more context and explain the issue better. 5. Team can collaborate on content across locations. They can even access the most up-to-date version of the documents whenever they need it. 6 Any Google Drive attachment is directly hot-linked from the original source instead of being stored on Freshservice. This helps eliminate file size restrictions and upload difficulties for agents. For organizations in the Google ecosystem, the Google Drive and Freshservice make sharing files extremely simple and help get things done faster, smarter, and better.

To install and set up the integration, please refer to our detailed solution guide: https://support.freshdesk.com/en/support/solutions/articles/232355-the-google-drive-app/