Freshworks Marketplace

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Google Hangouts Chat

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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Published by Freshworks(about almost 7 years ago)
Free
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1.8k
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Overview: The Freshdesk bot in Google Hangouts chat notifies you about important updates for tickets you're assigned to or watching. Get real-time updates directly in Hangouts chat. Salient Features: Receive notifications for priority updates, ticket assignments, customer responses, and both public and private notes. Stay informed on relevant tickets without leaving Hangouts.
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1. Log in to your Freshdesk portal and head over to the Admin tab. 2. Goto Apps and click on "Get more Apps" to open up the App Gallery. 3. Once you choose Google Hangouts Chat, simply click on the icon and hit ‘Install’ and provide your G-suite account credentials. 4. Please remember to add the Freshdesk bot at https://chat.google.com/add/botdm to get the integration to work.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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