Overview: The Freshdesk bot in Google Hangouts chat notifies you about important updates for tickets you're assigned to or watching. Get real-time updates directly in Hangouts chat. Salient Features: Receive notifications for priority updates, ticket assignments, customer responses, and both public and private notes. Stay informed on relevant tickets without leaving Hangouts.

1. Log in to your Freshdesk portal and head over to the Admin tab. 2. Goto Apps and click on "Get more Apps" to open up the App Gallery. 3. Once you choose Google Hangouts Chat, simply click on the icon and hit ‘Install’ and provide your G-suite account credentials. 4. Please remember to add the Freshdesk bot at https://chat.google.com/add/botdm to get the integration to work.